ChargePoint Accelerates Expansion in North America

ChargePoint Technology, a specialist in powder containment and aseptic processing, has accelerated its expansion plans in North America with a newly established team to provide customer service in the region.
 
In addition to the company’s existing New Jersey base, ChargePoint also opened an office in Wisconsin. Based in the new office, members of the team will provide face-to-face training, product demonstrations, maintenance support, as well as aftercare to clients across North America.
 
Localizing the team in the region will allow ChargePoint to support more customers either virtually with the help of the company’s new virtual product demo tool, or face to face. 
 
ChargePoint’s virtual demo center was established during the height of the pandemic support requirements and customer enquiries via remote sessions. As restrictions have eased, the team is now also able to adopt a hybrid approach, facilitating onsite visits where necessary with minimal notice.
 
Chris Eccles, CEO of ChargePoint Technology, said, “By establishing a dedicated team in Wisconsin, we are bringing ChargePoint Technology closer to our customers in the North American region to further improve the service we offer them. By offering local support, we are now more efficient than ever at solving customer queries and can be even more responsive to our customers’ changing needs.
 
Gordon Dean Backman (Dean), will lead the technical service support and guidance for ChargePoint’s customers in the region. Dean recently joined the team as a Field Support Engineer after working in the pharmaceutical industry as a Senior Manufacturing Scientist for the past seven years.